Consumer Protection

Protecting Consumers From Defective Products and Unfair Business Practices

Serrano & Jeevaprakash LLP represents consumers harmed by defective vehicles and products, warranty violations, deceptive sales practices, false representations, unauthorized charges, and other unlawful business conduct.

We provide legal services in English and Spanish and help consumers understand their rights, evaluate available remedies, and pursue practical resolutions through pre-litigation demands, negotiation, arbitration, or litigation when appropriate.

We assist consumers with:

• California lemon-law and vehicle warranty claims

• Defective vehicles and repeated unsuccessful repair attempts

• Breach of express and implied warranties

• Defective consumer products

• False advertising and deceptive sales practices

• Fraud, concealment, and misrepresentation

• Unfair or unlawful business practices

• Failure to honor refunds, guarantees, or contractual promises

• Unauthorized or improperly disclosed charges

• Deceptive financing and subscription practices

• Consumer contracts and unfair contract terms

• Other violations of California and federal consumer-protection laws

California Lemon Law and Warranty Claims

We represent consumers in claims under California’s Song-Beverly Consumer Warranty Act and other applicable warranty laws. These matters may involve defective vehicles, repeated unsuccessful repair attempts, extended periods out of service, breaches of express or implied warranties, and a manufacturer’s failure to provide an appropriate remedy.

Depending on the facts and governing law, available remedies may include vehicle repurchase or replacement, reimbursement of qualifying payments and expenses, damages, civil penalties, and recovery of attorneys’ fees and costs.

We evaluate repair orders, warranty records, dealership and manufacturer communications, vehicle history, days out of service, and the nature and frequency of the reported defects.

Deceptive and Unfair Business Conduct

Businesses should be held accountable for the representations they make to consumers. We assist clients with claims involving misleading statements, concealed material information, undisclosed fees, unauthorized charges, false promises, defective goods, and failures to provide the product, service, refund, or benefit that was represented.

Consumer claims often depend on advertisements, contracts, warranties, receipts, emails, text messages, repair records, account statements, and other communications. Preserving those materials can be important to evaluating and proving a claim.

A Practical, Results-Oriented Approach

We evaluate each matter based on the client’s goals, the available evidence, the amount at issue, the governing law, and the potential remedies. Where possible, we seek an efficient resolution without unnecessary litigation. When a business refuses to take responsibility, we are prepared to pursue the appropriate legal process.

Consumer-protection matters may be handled on a contingency, hourly, flat-fee, or other basis depending on the nature of the claim and scope of the engagement.